Reapit – Who are we?

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.

In Australia, Reapit stands as the preferred technology choice among the nation's leading estate agents and agencies. Tailored to the unique demands of the Australian property market, Reapit provides successful leaders with unparalleled tools across sales, property management, client relations, and data analytics, reinforcing their position at the pinnacle of real estate excellence.

What you’ll be doing

As part of our Move Me In Team, you will be tasked with assisting our customers to move into their new property. You will:
- Address and resolve customer issues related to energy related connections, ensuring timely and effective solutions.
- Provide expert advice and assistance to customers, guiding them through the connection process and addressing any concerns.
- Utilise the internal CRM (Manage) to track and manage customer interactions, service requests, and issue resolution.
- Maintain accurate and up-to-date records of all customer interactions, ensuring compliance with company policies and procedures.
- Identify and escalate recurring issues or areas for improvement in the connection process to enhance service quality and efficiency.
- Collaborate with cross-functional teams to implement solutions and streamline processes. § Proactively reach out to customers to provide updates on their connection status and address any potential issues.
- Build and maintain strong relationships with customers and key stakeholders, ensuring a high level of satisfaction with Move Me In's services.
- Support new team members through mentoring and sharing best practices, contributing to a collaborative and supportive work environment.

Who we're looking for

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

- Experience in a call centre or within Energy Industry is preferred, however not essential.
- Confident to be able to pick up the phone and build rapport with customers and supply partners.
- Ability to learn new software quickly.
- Share a passion for results and a target driven environment.
- Positive attitude, a team player, and a willingness to go the extra mile for customers.
- Exceptional interpersonal and communication skills, both verbal and written.
- Willingness to develop comprehensive and expert knowledge of the Energy Industry.

What your impact and success looks like

We expect your success and impact in the early stages of your career with us to look something like this:

Within 1 month:
- Understand Company Policies and Procedures: familiarise yourself with Move Me In’s policies, procedures, and values, ensuring alignment with our mission and vision.
-  System Navigation: gain confidence and proficiency in using our internal CRM (Manage) with support from our IT and training teams.
-  Basic Product/Service Knowledge: develop a foundational understanding of Move Me In’s products or services through hands-on learning and available resources.
- Shadowing Experienced Operators: learn from experienced colleagues to master effective call handling techniques and best practices.

Within 3 months:
- Handling Customer Inquiries: effectively manage basic customer inquiries and issues, initially with mentorship, progressing towards independent resolution.
- Utilising Tools: confidently utilise all available tools to support problem-solving and enhance customer satisfaction.
- Adherence to Schedule: demonstrate punctuality and reliability by consistently adhering to assigned schedules.

Within 6 months:
- Advanced Product/Service Knowledge: deepen understanding of Move Me In's offerings through continued learning and practical application.
-  Handling Customer Inquiries: independently manage all customer inquiries and issues, leveraging ongoing mentorship for continuous improvement.
- System Navigation: exhibit advanced proficiency in using our internal CRM (Manage) to streamline processes and enhance customer interactions.

Don't tick all the boxes? Neither do we

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all
our employees.

“We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.”