Reapit – Who are we?

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.

In Australia, Reapit stands as the preferred technology choice among the nation's leading estate agents and agencies. Tailored to the unique demands of the Australian property market, Reapit provides successful leaders with unparalleled tools across sales, property management, client relations, and data analytics, reinforcing their position at the pinnacle of real estate excellence.

What you’ll be doing

Reporting to the Head of Support you’ll be involved in;

• Leading the team to deliver consistent service excellence through meeting and exceeding KPIs
• Day to day support team management and coaching
• Efficiently managing the team's workload in a dynamic environment with shifting priorities
• Encouraging and developing best practice methods within the team
• Cultivating a result driven culture that rewards excellence and promotes growth
• Providing statistical analysis to key stakeholders
• Acting as an escalation point for complex customer issues and challenges
• Collaborating with all areas of the business to ensure the best possible outcome for our clients
• Retaining our client's business by ensuring a high level of customer satisfaction

Who we're looking for

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

• A minimum or 3 years experience operating within the Team Leader or equivalent position
• Demonstrated history of meeting client focused business metrics and effective escalation management
• Self-driven, proactive and able to deliver while managing conflicting priorities
• Proven track record of attaining KPIs and delivering project/initiative based objectives
• An ability to lead change in an ever-evolving environment

What your impact and success looks like

As a Support Team Leader, we expect your success and impact in the early stages of your career with us to look something like this:

Within 1 month:

• Establish a key understanding of KPIs and expectations within the role
• Conduct regular 1:1s with direct reports and performance check-ins
• Fundamental understanding of the current support landscape and how the day-to-day operates
• Manage escalations through to completion

Within 3 months:

• Identify areas of improvement within the support space and develop actionable plans to address
• Spending 15 hours a week on coaching/upskilling activities
• Attainment of all KPIs
• Objective setting in line with key business deliverables

We operate a Flexible Working Policy and we would like for you to work from our Brisbane office at a minimum of 2 days a week

Don't tick all the boxes? Neither do we

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all
our employees.

“We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.”