Reapit – Who are we?

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.

In Australia, Reapit stands as the preferred technology choice among the nation's leading estate agents and agencies. Tailored to the unique demands of the Australian property market, Reapit provides successful leaders with unparalleled tools across sales, property management, client relations, and data analytics, reinforcing their position at the pinnacle of real estate excellence.

What you’ll be doing

Reporting to the Head of IT ANZ you’ll be involved in

• Working with global internal technology, business and project teams to deliver systems and user support, device management, and staff onboarding and offboarding responsibilities

In this capacity, your responsibilities will include

• supporting technology solutions that bring business process and existing tooling together to meet the wider business needs

• Ensuring new systems are delivered with appropriate documentation and change management

• Managing and maintaining internal business systems

• Supporting internal business in the use of our business systems

Who we're looking for

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you.

• Proven experience in managing and maintaining MS Entra and Intune.

• 6-12 months of experience as a junior systems administrator or help desk support.

• Some experience in managing and maintaining SaaS business platforms and technologies.

• Familiarity with modern security tools and requirements.

• Implementing or operating in an ISO27001 environment.

• Well-rounded analytical and problem-solving skills, with a strong attention to detail.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal clients and internal teams.

What your impact and success looks like

We expect your success and impact in the early stages of your career with us to look something like this:

Within 1 month:

• Gain familiarity with the organisation's systems, infrastructure, software platforms, and integration tools.

• Gain an understanding of the JLT (Joiner, Leaver, Transfer) process

• Work with the team on first level service desk tickets

Within 3 months:

• Fully understand our systems and processes within the limits of the role.

• Engage in targeted training or self-study to enhance technical skills relevant to the role, such as scripting languages, third party SaaS training.

• Understand our user needs, gather requirements, and provide support on IT and business systems issues.

• Actively contribute to problem-solving efforts within our user, hardware, and software eco-system

Within 6 months:

• Be autonomous in the user onboarding and offboarding process

• Comfortably work on service desk tickets with minimal or no assistance.

• Identify opportunities for process improvement or optimization within our processes

• Share insights and lessons learned with team members, contributing to a culture of continuous learning and improvement

Don't tick all the boxes? Neither do we

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all
our employees.

“We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.”